Receptionist APPLY NOW

Abu Dhabi, UAE
3500 - 4000 aed / month
Full time

Duties and Responsibilities

  • Provide exceptional customer service experience to all members, non-members and users of the facility
  • Enrolling new members and assisting current members with their queries
  • Greeting members and users of the gym as they come through reception
  • Checking in members and verifying memberships
  • Registering prospective members and guiding them to the correct person
  • Providing information on classes and availability
  • Handling queries and questions
  • Ensuring the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the premises and facilities of the Fitness Centre
  • Welcoming members and visitors to the gym and providing accurate information concerning programmes and activities
  • Creating an excellent first impression of the gym by providing a warm welcome, tidy appearance and pleasant manner at all times
  • Handling telephone enquiries, recording messages from incoming calls and transferring calls
  • Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring the information is delegated to, and resolved by the relevant department
  • Maintain records, and compile monitoring data as requested

Required Skills, Experience and Qualifications

  • Min 1 year Customer Service experience
  • Experience in Fitness industry preferred
  • Friendly and approachable with an outgoing personality
  • Cooperative, positive and optimistic attitude
  • Excellent customer service skills
  • Ability to enjoy working with a diverse range of people
  • Able to prioritize work, handle pressure and take confidence on day-to-day decisions
  • Ability to maintain a professional appearance and behavior
  • Ability to communicate effectively in person, in writing and over the telephone

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