Receptionist APPLY NOW

Duties and Responsibilities

• Provide exceptional customer service experience to all members, non-members and users of the facility
• Enrolling new members and assisting current members with their queries
• Greeting members and users of the gym as they come through reception
• Checking in members and verifying memberships
• Registering prospective members and guiding them to the correct person
• Providing information on classes and availability
• Handling queries and questions
• Ensuring the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the premises and facilities of the Fitness Centre
• Welcoming members and visitors to the gym and providing accurate information concerning programmes and activities
• Creating an excellent first impression of the gym by providing a warm welcome, tidy appearance and pleasant manner at all times
• Handling telephone enquiries, recording messages from incoming calls and transferring calls
• Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring the information is delegated to, and resolved by the relevant department
• Maintain records, and compile monitoring data as requested

Required Skills, Experience and Qualifications

• Min 1 year Customer Service experience
• Experience in Fitness industry preferred
• Friendly and approachable with an outgoing personality
• Cooperative, positive and optimistic attitude
• Excellent customer service skills
• Ability to enjoy working with a diverse range of people
• Able to prioritize work, handle pressure and take confidence on day-to-day decisions
• Ability to maintain a professional appearance and behavior
• Ability to communicate effectively in person, in writing and over the telephone