SHIPPING & DELIVERY
Shipping charges may vary from those listed from date of purchase. In the case of changes to shipping charges a member of our team will contact you to confirm prior to shipping.
DESCRIPTION OF GOODS
Product(s) are sold subject to product description(s) which may set out additional specific conditions relating to that product(s) including (without limitation), estimated delivery dates and times, warranties, after sales service and guarantees.
MEFITPRO takes all reasonable care to ensure that product details, goods descriptions, sizes, weights and measurements are fair and accurate. However, MEFITPRO accept no responsibility for errors of omissions.
All orders placed online at mefitpro.com are subject to our order acceptance information.
Accepting an Order – Order(s) acceptance will take place once we dispatch the product(s) ordered.
Declining an Order – Occasionally we are not able to accept orders and these are the most common reasons:
- We do not have the product(s) in stock
- We are unable to obtain payment authorization
- There has been some kind of pricing or product description error
ORDER DISPATCH & DELIVERY
MEFITPRO aim to dispatch all orders placed on the MEIFITPRO website within three (3) working days of order(s) approval. You will be kept up-to-date on the progress of your order(s) via email. For large product orders you may be contacted directly by one of our suppliers or postal agents to arrange delivery.
Orders will only be dispatched upon:
- Payment approval
- Product(s) in stock
**If there is any problem with your order(s), MEFITPRO will contact you immediately**
YOU HAVE NOT RECEIVED YOUR ORDER
If you have not received your order(s) within ten (10) working days of dispatch, please contact our Customer Service Manager on +971 4 3233232.
METHODS OF PAYMENT
- Visa and Visa Electron
If you wish to pay by any other methods please call our Customer Service Manager on +971 4 3233232 between 09:00 and 18:00, Sunday to Thursday.
Other payment methods not accepted online:
- Postal Orders
- Gift Vouchers
- Other Credit Cards
CANCELING YOUR ORDER
- You may cancel your order(s) at any time within seven (7) working days after delivery. For advanced payments MEFITPRO will refund the monies within 30 days. (please see our Refund & Return policy for further details
- Order cancellations after the seven (7) days period will incur a restocking fee
- Cancellations are only valid if they are in compliance with the Consumer Protection Regulations 2000
- In the event of a complaint, please contact our Customer Service Manager on +971 4 3233232
- If you have not yet received your order(s) and wish to cancel please email us immediately on firstname.lastname@example.org giving as much detail as possible
You must provide the following details to us:
MEFITPRO Membership Number (if applicable):
Date of Order:
You do not have the right to cancel in the following circumstances:
- Bespoke product(s) made to your personal specifications
- Sealed books, audio or video recordings which have been opened
- Product(s) which by reason of their nature cannot be returned or are liable to deteriorate rapidly
- Opened apparel and clothing cannot be returned for hygiene reasons